Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with us! We’re committed to making sure your order arrives safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times are:

• New Zealand: 5–10 business days

• Australia: 7–14 business days

• United States & Canada: 7–15 business days

• Other international destinations: 10–20 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, holidays, carrier disruptions, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated at the time of purchase.

Tracking Your Order

When tracking is available, you will receive your tracking information by email after your order has been dispatched.

Please allow 24–72 hours for tracking information to update after shipment.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

If you contact us quickly after placing your order, we will do our best to update an incorrect address before the order ships. Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order number and relevant details so we can help resolve the issue.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their destination country. These charges are outside our control and may vary depending on the destination.

Questions About Shipping?

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

We appreciate your trust and look forward to delivering something special to your family. ❤️